DANEZON is one of the superb brands throughout the internet, and it goes without saying that it is a masterpiece in its own. To facilitate our customers with the best and top, we have certain Return And Exchange Policy that they can experience if ever needed. Following are the Return And Exchange Policy that you must go through before purchasing a product:
30 DAY RETURN POLICY:
First of all, we have 30 days Return And Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible. If a customer cancels the order within 24 hours, then we will refund the entire amount to your account. However, it is mandatory for customers to place their request within 30 days; otherwise, Return, Refund, or Exchange will not be done after 30 days.
After ordering, if there is a change of mind or any other reason, then you are required to cancel it within 24 hours. If a customer cancels the order within 24 hours, then we will refund the entire amount to their account. However, if a customer fails to cancel an order within 24 hours, then the following conditions apply:
► If the product is canceled after 24 hours, then 25% will be subtracted from the buyer’s paid amount.
► If the product is canceled three days after verification, then 35% will be subtracted from the buyer’s paid amount.
► There will be no cancellation if a customer performs it after a week of confirmation.
► If the product is canceled two to three days before the shipment, then there will be a subtraction of 50% from the buyer’s paid amount.
If a customer wants to exchange his jacket due to some reasons, especially size issues, then we offer them a new jacket free of cost with the correct size; but, the buyer will have to pay for the Shipping of Return which will depend upon the size and weight of the product.
If a customer finds an issue from our side related to color, pattern, design, or size of the product, then in such cases, customers can avail the Return And Exchange Policy by just sending us the pictures and pointing out the problems in the product.
Note: The following problem should be discussed within a week of the arrival of the product.
If the customer has to return a product due to some problems, then he/she must read the following conditions which will be applied:
► Customized products are non-refundable
► If the customer has removed all the tags from the product, then we would not authorize the product for Return.
► Our checking team examines the product completely from its stitching to its color, design, pattern, everything. So, if there are still some problems that you are facing with the product, then just contact us at our given email address and report your issue.
Even though We ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy which the buyer will have to face.