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DANEZON is one of the superb brands throughout the internet, and it goes without saying that it is a masterpiece in its own. To facilitate our customers with the best and top, we have certain Return And Exchange Policy that they can experience if ever needed. Following are the Return And Exchange Policy that you must go through before purchasing a product:
After receiving the product, if the customer faces any issue with the size, then it can be returned or exchanged; however, one must note that:
► The Customer will have to report the size issue within three days of its arrival. No return and exchange will be entertained after three days.
► If the size of the product is according to the measurements of our chart, but the customer has chosen the wrong size and measurement, then there will be no return or exchange. OR, otherwise, the customer will have to pay 50% charges as the payment.
► If the size issue is from the behalf of the store, for instance, if the product is not according to your measurement, then the store will be responsible for it and for either your return or exchange as well. However, it must be duly acknowledged that the customer should make the request within three days of the arrival of the product.
As everyone knows, sometimes, due to some error/ glitches, the color of the product varies in the images. So, if the color of your product varies from the one in the online image, then send the picture of your ordered product within three days to avail the return/refund service. Depending on the availability of the product, we will either replace the product or refund the cash.
If the product has arrived damaged to you due to shipment or any other reason on behalf of us, then only in these circumstances, the shipment of your product will be done at our expense. However, it should also be noted that if your product is damaged, then you will have to email and contact us within 24 hours of its arrival.
EASY RETURN POLICY:
First of all, we have easy Return And Exchange Policy. So, if there’s any query or any issue with your product that you have found, you can contact us via email. Our customer care representative will quickly respond to your query to solve it as soon as possible. If a customer cancels the order within 24 hours, then we will refund the entire amount to your account.
After ordering, if there is a change of mind or any other reason, then you are required to cancel it within 24 hours. If a customer cancels the order within 24 hours, then we will refund the entire amount to their account. However, if a customer fails to cancel an order within 24 hours, then the following conditions apply:
► If the product is canceled after 24 hours, then 25% will be subtracted from the buyer’s paid amount.
► If the product is canceled three days after verification, then 35% will be subtracted from the buyer’s paid amount.
► There will be no cancellation if a customer performs it after a week of confirmation.
► If the product is canceled two to three days before the shipment, then there will be a subtraction of 50% from the buyer’s paid amount.
If a customer wants to exchange his jacket due to some reasons, especially size issues within 3 Days, then we offer them a new jacket free of cost with the correct size; but, the buyer will have to pay for the Shipping of Return which will depend upon the size and weight of the product.
If a customer finds an issue from our side related to color, pattern, design, or size of the product, then in such cases, customers can avail the Return And Exchange Policy by just sending us the pictures and pointing out the problems in the product.
Note: The following problem should be discussed within 3 Days of the arrival of the product.
If a customer orders a product only for trial purposes, then no return, refund, or exchange policy will be entertained.
If the customer has to return a product due to some problems, then he/she must read the following conditions which will be applied:
► Customized products are non-refundable
► If the customer has removed all the tags from the product, then we would not authorize the product for Return.
► Our checking team examines the product completely from its stitching to its color, design, pattern, everything. So, if there are still some problems that you are facing with the product, then just contact us at our given email address and report your issue.
Even though we ship our products free of cost to facilitate our customer, but every region still has its own Custom Policy which the buyer will have to face.